Sol & Co. Refund Policy

OVERVIEW

At Sol & Co, we stand behind the quality of our products and your shopping experience. This Refund Policy outlines when and how refunds are issued.

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REFUND ELIGIBILITY

Refund eligibility varies by product. Specific refund terms and conditions are outlined on each individual product page.

 

You may be eligible for a refund only if the product you purchased qualifies, as stated on its product page, and under the following conditions where applicable:

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• The item is returned within 15 days of delivery and meets the listed return requirements

• The package is lost in transit

• The item arrives damaged or defective

• The order is not delivered within 30 days

 

Please note: Some products, particularly real solid gold items, may require extended processing and delivery times of up to 22 business days or longer. These timelines will be specified on the individual product page.

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RETURNS FOR REFUND

For products that are eligible for returns, the following conditions must be met:

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• Items must be unused, in original condition, and in original packaging

• Returns must be initiated and shipped within 15 days of delivery

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All returned items are subject to inspection before a refund is approved.

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REFUND PROCESS

Once your return is received and inspected, your refund will be processed in accordance with the terms outlined on the product’s page.

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• Refunds are issued to the original payment method

• If the original method is unavailable, a store credit may be issued instead

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NON-REFUNDABLE COSTS

• Shipping costs are non-refundable

• Customers may be responsible for return shipping unless otherwise stated

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IMPORTANT NOTES

• We do not offer exchanges

• Returns that do not meet our policy conditions may be refused

• We reserve the right to deny refund requests that do not comply with this policy

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CONTACT US

To request a refund or for any questions, please visit our Contact Page. Our team will assist you as quickly as possible.